Maniilaq Health Services (MHS) provides comprehensive primary health care including medical, nursing and community health services based out of the Maniilaq Health Center in Kotzebue, and village health clinics located in each of our communities. Long-term skilled nursing services are also provided at Utuqqanaat Inaat, elders home in Kotzebue. Maniilaq Health Services is accredited by the Joint Commission.
Maniilaq Health Services’ mission is to provide comprehensive health care to the people in our service area while promoting prevention, fitness, wellness, holistic strategies and incorporating local traditional core values and beliefs. It is our vision that “All customers of MHS including its employees are empowered and involved partners in its high quality services and healing atmosphere”. We are a family of care, helping every person live a healthier lifestyle.
To schedule an appointment please call the Appointment Desk 907-442-7777.
Health Information Services
Formerly known as Medical Records, the Health Information Services team is here to keep track of your medical information electronically or in paper format. We partner with other departments at Maniilaq Health Center to provide them information about your past health history, allowing clinical staff to make fully informed decisions about your health care. We strive to ensure that all documentation is completed timely and accurately so that it is available for you or your health care provider as soon after your visit as possible. We also provide copies of patient records as permitted by law and/or as requested by you, the patient. Please see the Maniilaq Health Center Notice of Privacy Practices for more information on how we may use your health care information. Keeping your health care information confidential is our goal. Stop by the registration desk for any questions you may have regarding your medical record or the confidentiality of your health care information.
For more information or to request copies of your medical record, please contact Health Information Services at (907) 442-7299.
Patient Financial Services
Patient Financial Services is responsible for gathering complete and accurate patient demographic information through the registration process. Patient registration information is used for both clinical and reimbursement purposes. The department also has oversight of all patient billing/ denial management/ and receivable management processes. Our eligibility counselors provide assistance to patients with applications for Medicaid, Medicare and private insurance under the Affordable Care Act. Alaska Medicaid applications and renewals are now 100% on-line at the www.my.alaska.gov site. We have computers available along with trained assistance from Monday-Friday 8:00 AM-5:00 PM.
Accreditation and Quality Management
Our commitment to quality:
The Maniilaq Health Center demonstrates, through its Quality Management Program, a systematic, organization-wide approach to provide uncompromising quality care and service to clients. Through this systematic approach, the Quality Management program provides a mechanism to constantly survey the performance of Maniilaq Health Center, and provides opportunities to improve performance levels.
Maniilaq Health Center is accredited by The Joint Commission. The Joint Commission standards address the hospitals performance in specific areas, and specify requirements to ensure that patient care is provided in a safe manner and in a secure environment.
Our department demonstrates quality through:
- Governance Performance Result Act (GPRA) quality measures: Maniilaq Health Center met all GPRA Measures for FY-15.
- Quality Management team
- Performance Improvement team
- Patient satisfaction surveys
Facility Support Services
Facility Support Services oversees seven departments vital to the overall operation of Maniilaq Health Center. These programs are:
- Central Store
- Environmental Services
- Food Services.
Please call 442-7012 if you have additional questions.
Community Health Aide/Practitioner (CHAP) Program
CHAPs are the primary care providers at the Maniilaq Health Services village clinics. The Community Health Aide Practitioner program is unique only to the State of Alaska. This program was built to help serve the people in Rural Alaskan Villages to meet their medical care needs. The services that a CHA/P provides include Acute, Chronic, Preventive, and Emergency Care. Each CHA/P, depending on their level of training, either communicates with a mid-level provider or an MD, or uses the Community Health Aide Manual (CHAM) Medical Standing Orders to decide the best care or treatment for their patients.
To contact the CHAP Program, please call 907-442-7161 or fax us at 907-442-7250.
The Regional Eye Care Program provides examination of patient vision and eyes for diagnosis of vision abnormalities, disease or abnormalities of the eye, and administers medical treatment for ocular disease and injury. A variety of fashionable eyewear is available along with fittings for frames, contact lenses and optical aides.
To contact the Eye Clinic, please call (907) 442-7276.
Maniilaq’s Injury Prevention (IP) Program has a store/safety shop where the necessary safety equipment to prevent injury is sold at a discounted price. The items include Ice Stablicers, Ice Stablicer Lites, OverShoes, ATV/Snowmobile helmets, SOS Emergency Kits, safety vests, bicycle helmets, “pick of life” (if accidently falling through the ice), reflective tape and ATV/Snowmobile goggles. The IP store is currently located in the Eskimo Building above the Post Office on Shore Avenue. The IP Program also maintains the Kids Don’t Float life vest boxes in Kotzebue.
For more information, contact (907) 442-7175.
Tobacco Prevention & Control
Maniilaq’s Tobacco Prevention and Control (TPC) Programs addresses four primary goals.
- Prevent the initiation of tobacco use among youth;
- Promote cessation for tobacco users;
- Eliminate exposure to secondhand smoke;
- Identify and eliminate tobacco use disparities.
The TPC Program works on promoting local smoke free air by working with various businesses in Kotzebue on passing a local smoke/tobacco free policy. We also promote quitting tobacco resources in 12 communities in the region through Maniilaq Association’s Tobacco Cessation Program and Alaska’s Tobacco Quit Line.
For more information please contact the Tobacco Prevention Manager at (907) 442-7158 or Tobacco Prevention Coordinator at (907) 442-7175.
The Women, Infants and Children (WIC) program is a nutrition program that helps pregnant women, new mothers and young children eat well, learn about good nutrition and stay healthy. WIC provides:
- Checks that can be used to purchase healthy foods such as milk, eggs, cereal, beans, yogurt and fruits and vegetables
- Information about nutrition and health to help families eat well and be healthy
- Support and information about breastfeeding
- Assistance in finding health care and other community services
- Breast pumps to help support breastfeeding mothers
People eligible for WIC are:
- Pregnant women
- Breastfeeding women
- Postpartum women
- Women whose pregnancy ended early
- Children up to the age of five
WIC is for all kinds of families: married and single parents, working or not working. If you are a father, mother, grandparent, foster parent or legal guardian of a child under 5 years of age, you can apply.
For more information call 907-442-7181.
The Maniilaq Emergency Management Services program (EMS) provides training, testing and consultation. Classes supported through local and contract instructors are: ETT, EMT-1, 2 and 3, CPR, ACLS, PEPP, Medevac Escort, ITLS, instructor training for these disciplines and an array of continuing education programs. Where necessary, outside instructors are contracted to provide training otherwise not available.
EMS assists communities with the development of EMS systems, provides advice on equipment needs, assists with purchasing and inventory tracking, and helps identify, obtain and manage outside funding. We act as an agent for the State of Alaska in many of its certification and training oversight functions and act as a liaison between local EMS providers and the state in these areas.
In our region, EMS is largely provided through volunteer effort and local support. The most important part of our mission is to support communities and the hundreds of dedicated volunteers and paid individuals who provide this critical public service.
For more information, contact (907) 442-7595.
Public Health Nursing
Maniilaq Public Health Nurses provide a wide array of services to residents of the Northwest Arctic Borough and Point Hope. PHN supports the mission of both Maniilaq Association and the Alaska Division of Public Health Section of Public Health Nursing (SOPHN) of “Protecting and improving the health of Alaskans through partnering with individuals, communities and systems while advancing self-reliance, dignity and cultural integrity!”
Our mission within Maniilaq Health Services is to protect and improve the public’s health through prevention and control of disease and disability.
PHN Services are available 8 a.m. to 5:00 p.m., Monday through Friday. Closed Noon to 1 p.m. for lunch.
To make an appointment, please call us at 907-442-7144. Walk-ins are welcome.
The types of services we provide include:
- Immunizations– A beneficial part of preventive health care available for children and adults. Please note all school entry vaccinations are available.
- Well Child exams
- Early and Periodic Screening, Diagnostic and Treatment (EPSDT) outreach, screening and referral
- Confidential testing for sexually transmitted diseases, treatment and contact follow-up
- Tuberculosis screening, counseling, treatment and contact follow-up
- School screening
- Presentation and Outreach – PHN offers factual and medically accurate health messages in schools and to high risk groups on healthy relationships, risk reduction and prevention of HIV, STDs, pregnancy, and more
Environmental Health provides services that support the development of healthy community environments related to water, waste disposal, food, air, pests and safety. More specifically, the program provides comprehensive services and assistance for water and sewer system operation and maintenance, sanitary surveys, environmental health and safety surveys, environmental regulation compliance, disease prevention, educational outreach, solid waste management, hazardous materials management, utility operator training courses, onsite operator training, new facility design review, sanitation improvement planning, emergency response and other environmental health issues.
For more information, contact 907-442-7173.
Maniilaq Health Center provides inpatient services to the community in a 17-bed comprehensive medical/telemetry care unit; which includes a low stimulation room to address behavioral health needs as well as a standalone OB department. MHC’s OB department consists of four of these beds in a separate obstetric/labor and delivery unit that includes a newborn nursery and two birthing rooms. The inpatient unit also provides palliative care services to the community. MHC upholds a unique practice in rural Alaska. Rather than caring for a specific population or a specific practice, the MHC nurse must have knowledge and experience to care for the population across the lifespan in all areas of treatment services provided by the hospital.
For more information, contact (907) 442-7304.
Maniilaq Health Center provides all levels of emergency care in our 5-bed unit, twenty-four hours a day seven days a week. The emergency department is designed to provide rapid and varied emergency care, especially for those with sudden and acute illness or who are victims of trauma. A triage system is used to screen patients and to determine priority of needs. Illness and injuries that are severe are stabilized for transportation in conjunction with Guardian Flight to a higher level of care. Our nurses are trained to care for patients from birth and throughout the lifespan. All staff in our emergency department maintains Basic Life Support, Advanced Life Support and Pediatric Life Support training for the safety of our community.
For more information, contact (907) 442-7209.
This department is designed to meet all of the primary care, pediatric and women’s health needs of the Northwest Borough and Point Hope. Services are provided by Physicians, Nurse Practioners, Midwives and Nurses. The outpatient department serves as the Doctor’s Office for our community. Clients are grouped into teams, which consist of a Provider, Nurse and Case Manager to maintain continuity of care. MHC is able to provide all services from Prenatal care to Geriatrics. The outpatient department has access to many auxiliary services such as Lab, X-ray, Physical Therapy and Specialty consultants both local and in Anchorage to meet our care needs. The outpatient department must meet community goals through the Government Performance and Reporting Act (GPRA) to insure quality health care is being provided to the community. Maniilaq Health Center met 100% of these goals in 2015. Appointments are taken Monday through Friday from 9am to 4pm excluding national holidays.
Contact: For Appointments call 907-442-7777
For more information, contact (907) 442-7153.
In our remote location it is important to bring specialized services to the people to reduce the need to travel to Anchorage. The Specialty Clinic provides a wide range of services, such as endoscopy/colonoscopy for screening and diagnostic purposes, Cardiology, Pediatric and Neurology specialists and OB/Gyn, Ophthalmology and Urology for specific procedures. These practitioners come to us from outside facilities and take appointments through referrals from our Outpatient Services. The clinic also facilitates follow up appointments through VIDYO – a video conferencing system for face-to-face meetings with your provider.
For more information, contact (907) 442-7153.
Diabetes and Nutrition
Maniilaq Health Center makes the nutritional health of our community a high priority. Diabetes is becoming more and more prevalent in the Arctic. A Certified Diabetes Nurse, Certified Clinical Dietician and Licensed Pharmacist staff the Diabetes and Nutrition Department. The staff work together to provide education on healthy eating practices to the community through referrals from our Outpatient Services, regular visits to the outlying villages and consulting with our patients admitted to the hospital or long term care facility. The Pharmacist works with all of our diabetics, along with their provider, to develop the best medical program for optimal blood sugar control. The nurse provides regular skin checks, educates on the use of glucose monitoring equipment and assists with obtaining and maintenance of supplies.
For more information, contact (907) 442-7455.
Infection Prevention/Employee Health
The health and welfare of our staff and patients is a core value at Maniilaq Health Center. All new employees undergo a comprehensive health screening as well as annual updates. Our employee health department is instrumental in providing annual flu vaccines to the staff throughout the entire Maniilaq system. A primary function of this department is to provide surveillance to identify and reduce risks for infection among patients, staff and visitors. Regular education is provided to the staff and community on things such as hand hygiene to promote a germ free environment. The Infection Prevention nurse also supervises the cleaning of our environment, patient care areas, and medical equipment to insure all regulatory standards are met
For more information contact (907) 442-7337 or (907) 442-7133.
Sexual Assault Response Team (SART)
The SART program at Maniilaq Health Center provides medical forensic exams for all ages of people who suffer from child maltreatment, sexual assault and domestic violence. This program works closely with a multidisciplinary team in the community and State of Alaska. Other members of the team from the Northwest Region include: Law Enforcement, Prosecutors, Family Crisis Center, OCS and the Indian Child Welfare Act (ICWA). A member of the team is available twenty-four hours a day seven days a week including all holidays.
Contact: Stephanie Pattinson, BSN, RN. SANE-A, SANE-P 907-442-7253
The role of the Nurse Educator at Maniilaq is to evaluate all new nursing staff members upon hire to insure they are qualified to care for patients. Nursing staff skills are then evaluated on an annual bases to determine safe quality care is being given to our community. The educator provides ongoing education through in-services, Lunch and Learn opportunities and web based presentations for Providers, Nursing and support staff. This department also represents the Northwest Borough on the Area Heath Education Center (AHEC) board to promote health education career training for the youth of our community, as well as, playing an integral part in the pre-licensure nursing program at UAA in Kotzebue.
For more information, contact (907) 442-7188.
All inpatient stays at Maniilaq Health Center are required by federal regulations to meet certain guidelines. The Utilization Review department is tasked with reviewing all admissions to make sure these guidelines are being met. This nurse assists providers with understanding and providing documentation needed as well as planning for the safe and appropriate discharge of each patient. Our Utilization Review department provides accurate census numbers that assist other departments with planning for current and future staffing needs for optimal patient care. This department also works closely with Medicare/Medicaid and other outside entities to facilitate patients moving to long term or skilled nursing facilities from our inpatient unit.
For more information, contact (907) 442-7342.
The purpose of Medical staff is to; ensure that all patients admitted to the hospital or Long Term Care or treated in the outpatient, emergency department or village clinics, receive the best quality medical care within the available resources of the Maniilaq Health Services. Maniilaq Health Center staff provides a full range of medical care to Kotzebue and the 11 outlying villages of Maniilaq Association service area. The medical staff is made up of 20 full time Medical Doctors, Nurse Practitioners, Physician Assistants, and Certified Nurse-Midwives. For clinical documentation, medical staff utilizes the RPMS Electronic Health Records system. The medical staff also participates and provides leadership in the Health Services quality and utilization management programs.
For more information, contact (907) 442-7148.
The Radiology department provides Diagnostic Radiology Services, including routine X-rays, fluoroscopy, ultrasound, mammography, CT scans, EKGs and pulmonary function tests to the residents of Northwest Alaska. The Radiology department is state of the art, filmless, fully digital and exams are transmitted via Teleradiology to our Radiologist for interpretation, or to specialists at ANMC for consultation when necessary. Quality assurance is maintained in the Radiology Department through the online Strategic Quality Support System (SQSS). The program is ACR-FDA accredited and fully staffed.
For more information, contact (907) 442-7222.
The Maniilaq Health Center Pharmacy aims at providing safe and high quality patient care in an atmosphere of professionalism, respect, and effective communication. We offer a full spectrum of services for patients and families in a patient centered setting using collaborative practices to achieve optimal outcomes. We strive to be an integral member of the healthcare team responsible for the outcomes associated with the medication use process and to foster an environment designed to advance knowledge of the rational use of medications.
The pharmacy is divided into three areas:
- Outpatient Pharmacy is designed to help meet the outpatient medication needs of patients in our region. These services are extended to discharged patients, patient seen in our Outpatient Department and Emergency room as well as providing pharmacy services to Utuqqanaat Inaat.
- Inpatient Pharmacy Services provides clinical services including renal drug monitoring and adjusting, drug interaction monitoring, therapeutic drug monitoring, medication order review and verification and drug information support for providers.
- Village Pharmacy Services: Using Pick Point Telepharmacy system, we provide comprehensive pharmacy services and products remotely to the surrounding villages. Using proven technology and methodology improves accuracy, safety and efficiency of medication delivery in remote area.
Across all these areas, we provide a range of clinical services including a pharmacist managed anticoagulation clinic, diabetes clinic and an antibiotic stewardship.
Maniilaq Health Center (MHC) Laboratory is a customer-focused team of healthcare professionals dedicated to providing high-quality, accurate, and timely test results. The Laboratory is accredited by The Joint Commission, which is the gold-standard of laboratory quality and patient safety. Our team of professionals offers a wide range of diagnostic services in chemistry, hematology, coagulation, urinalysis, immunology, microbiology, phlebotomy, and transfusion medicine. These valuable services support providers at MHC and the 11 sub-regional clinics to provide the highest quality healthcare to our Alaska Native Community and all those served by Maniilaq Association. Overall, more than 70% of diagnoses are based on laboratory test results. We are proud of our state of the art Laboratory and we are pleased to be recognized as an integral part of the Maniilaq Healthcare System.
Laboratory Contact: (907)442-7205.
The Physical Therapy department at Maniilaq Health Center has adopted the Alaska Physical Therapy Association’s vision for the profession of physical therapy – “Transforming society by optimizing movement to improve the human experience.”
MHC Physical therapists are experts in improving mobility and motion following injury/illness. We provide outpatient, inpatient and long-term care/SNF Physical Therapy services. Pain-free movement is crucial to your quality of daily life, your ability to earn a living, your ability to pursue your favorite leisure activities, and so much more.
Physical therapy services are accessed through a referral from your primary care provider.
For more information, contact (907) 442-7258.
Maniilaq Dental Service is here to meet the needs of every patient here in the Maniilaq Service Area. We offer a full line of services from Endodontics, Oral Surgery and Prosthodontics as well as Pediatric care needs. Please contact us at (907) 442 7325 to schedule your exams and cleanings twice yearly and any of your other Dental needs.
Patient Social Services/Translation
Patient social services staff helps patients with interpretation, referrals and financial assistance in acquiring Durable Medical Equipment as well as elder transportation and funeral arrangements when needed. This department makes referrals to other programs as well as offering support for patients with medical concerns, grief over illness and death, substance abuse, domestic violence and more.
For more information, contact (907) 442-7157.
Credentialing and Privileging
Credentialing and privileging provides medical staff credentialing functions such as verifying credentials of staff, processing information in compliance with all regulatory standards that are met nationally, maintaining all records of documentation on providers and collecting and reporting performance indicators for re-credentialing. We also track certifications, licensures and required trainings, as well as maintain and distribute privileges throughout the hospital.
For more information, contact (907) 442-7242.
Utuqqanaat Inaat (a place for Elders) is located in the Maniilaq Health Center building and is a beautiful facility that opened in October 2011. It is home to up to 18 Elders and is specifically designed for individuals that have long term care needs that require 24-7 attention. This includes personal care, medication management, meal preparations and service, snacks and hydration, a full range of activities designed to meet individual needs, including exercise, outings in our facility bus that includes a wheelchair lift, physical therapy and social services.
Following other innovative models across the United States, the facility is designed specifically to have a homelike atmosphere. From home cooked meals where food is brought to their table straight from the kitchen to beautiful artwork and local artifacts everywhere, every touch is designed with our Elders in mind.
The facility currently hosts a monthly niqipiaq, also known as a potluck where traditional dishes are brought in by the Kotzebue Elders Council and served. Most recently, the facility obtained approval from the Alaska Department of Environmental Conservation to serve traditional wild game including caribou and moose on a regular basis. The Traditional Foods Program has received national recognition as a unique and culturally sensitive service for our Elders.
Our residents call Utuqqanaat Inaat their home and staff is responsible for always maintaining this philosophy of care in our daily programming. For more information, please call 1-907-442-7975 and speak to the administrator or social worker to schedule a tour or drop by for a meal.
Elders Meals and Transportation Program
Tasty and nutritious cognate meals are served at Utuqqanaat Inaat in Kotzebue, and at the local schools in the villages five days a week.
Home delivered meals prepared by the Maniilaq Health Center cafeteria staff is also served five days a week in Kotzebue. Home delivered meals are also available to elders that are unable to attend the cognate sites.
For information regarding Elders meals, contact Utuqqanaat Inaat in Kotzebue at (907) 442-7975 or, in the village contact your local village clinic.
Elder transportation services are provided in Kotzebue during the weekdays.
For Elder transportation services, contact (907) 412-1075.